FAQs

THE CONCIERGE

How do I get in touch with the Colleen Marie support team?

If you have any questions or concerns, our team is on hand to assist you. Email hello@colleenmariedesigns.com for support. Kindly allow 1-2 business days for a response.

ORDERS & PAYMENT

Can I place my order by phone?

While we unfortunately do not take phone orders at this time, please feel free to email us at hello@colleenmariedesigns.com with questions about how to place your order.

Which forms of payment do you accept?

Visa, MasterCard, American Express, Discover PayPal, Amazon Pay and Apple Pay

SHIPPING

How long will it take for my order to ship?

It typically takes 2 business days to process orders and prepare them for shipment. This estimate does not take into account weekends, holidays, or delays. This means that an order placed on Friday might not ship until the following Tuesday, so keep this in mind when placing your order.

How do I track my order?

Once your order has shipped you will receive a tracking number via email. From there you will be able to track your order on the relevant carrier website. If you did not receive a tracking number via email, please reach out to us at hello@colleenmariedesigns.com. We would be happy to help you!

What should I do if I enter an incorrect shipping address?

Orders are processed as quickly as possible and for this reason we cannot guarantee any changes to your order once it has been submitted. If you accidentally entered an incorrect shipping address, please contact us at hello@colleenmariedesigns.com letting us know you need to update your address. Please include your full name, order number, and the correct shipping address.

Do you ship internationally?

At this time, Colleen Marie does not ship internationally. 

RETURNS

What is your return policy?

Please see our Return Policy page for information regarding our policies.

 

PRODUCTS

What are your care instructions?

Machine wash cold on gentle cycle. Do not use bleach. Tumble dry on low heat. Iron while still damp, if necessary.

How do you ensure quality in your product?

We work closely on every aspect of our exclusive products with a well-established factory in India that manufactures for many well-known luxury brands.